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Privacy Policy PDF Print E-mail
Saturday, 06 February 2010 04:20

This policy describes the ways we collect, store, use and protect your personal information. You accepted this policy and consented to such collection, storage and use when you signed up for our Service. We may amend this policy at any time by posting a revised version on our website. The revised version will be effective at the time we post it.

How we collect information about you

When you visit the Laguna Music website, we collect your IP address and standard web log information, such as your browser type and the pages you accessed on our website.

If you open an account, we collect the following types of information from you:

  • Contact information - your name, address, phone, email, and other similar information.
  • Financial information - the bank account numbers and credit card numbers that you use to purchase our products.
We may collect additional information from or about you in other ways not specifically described here. For example, we may collect information related to your contact with our customer support team or store results when you respond to a survey. 
How we use cookies

When you access our website, we, or companies we hire to track how our website is used, may place small data files called "cookies" on your computer.

We send a "session cookie" to your computer when you log in to your account. This type of cookie helps us to recognize you if you visit multiple pages on our site during the same session, so that we don't need to ask you for your password on each page. Once you log out or close your browser, this cookie expires and no longer has any effect.

We also use longer-lasting cookies for other purposes such as to display your e-mail address on our sign-in form, so that you don't need to retype the e-mail address each time you log in to your account.

We encode our cookies so that only we can interpret the information stored in them. You are free to decline our cookies if your browser permits, but doing so may interfere with your use of our website.

How we protect and store personal information

Throughout this policy, we use the term "personal information" to describe information that can be associated with a specific person and can be used to identify that person. We do not consider personal information to include information that has been anonymized so that it does not identify a specific user.

We store and process your personal information on our computers in Malaysia and we protect it by maintaining physical, electronic and procedural safeguards. We use computer safeguards such as firewalls and data encryption, we enforce physical access controls to our buildings and files, and we authorize access to personal information only for those employees who require it to fulfill their job responsibilities.

How we use the personal information we collect

Our primary purpose in collecting personal information is to provide you with a safe, smooth, efficient, and customized experience. To that end, we use your personal information to:

  • provide the services and customer support you request;
  • process transactions and send notices about your transactions
  • resolve disputes, collect fees, and troubleshoot problems;
  • prevent potentially prohibited or illegal activities, and enforce our User Agreement;
  • customize, measure, and improve our services and the content and layout of our website;
  • send you targeted marketing, service update notices, and promotional offers based on your communication preferences;
How we share personal information with other PayPal users

To process your payments, we need to share some of your personal information with our payment gateway partners, iPay88 & PayPal, such as your confirmed credit card billing address to help complete your transaction. The seller is not allowed to use this information to market their services to you unless you have agreed to it.

Regardless, we will not disclose your credit card number or bank account number to anyone you have paid or who has paid you through Laguna Music, except with your express permission or if we are required to do so to comply with a valid regulatory or law enforcement request, or, to cooperate in an ongoing law enforcement investigation, as otherwise required by law.
How we share personal information with other parties

We may share your personal information with:

  • Members of the Laguna Music Group -- to provide joint content and services (like registration, transactions and customer support), to help detect and prevent potentially illegal acts and violations of our policies, and to guide decisions about our products, services and communications. Members of Laguna Music Group will use this information to send you marketing communications only if you have requested their services.
  • Service providers under contract who help with parts of our business operations; (fraud prevention, collection activities, marketing, technology services). Our contracts dictate that these service providers only use your information in connection with the services they perform for us and not for their own benefit.
  • Companies that we plan to merge with or be acquired by. (Should such a combination occur, we will require that the new combined entity follow this privacy policy with respect to your personal information. If your personal information could be used contrary to this policy, you will receive prior notice).
  • Law enforcement, government officials, or other third parties when:
    • we are compelled to do so by a subpoena, court order or similar legal procedure,
    • we need to do so to comply with law,
    • we are cooperating with an ongoing law enforcement investigation,
    • we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report suspected illegal activity, or to investigate violations of our User Agreement.
  • Other third parties with your consent or direction to do so.

Please note that these third parties may be in other countries where the laws on processing personal information may be less stringent than in your country.

PayPal will not sell or rent any of your personal information to third parties in the normal course of doing business and only shares your personal information with third parties as described in this policy.

How you can control our communications with you

All members who register with Laguna Music will automatically join our mailinglist. SHould you decide not to join, you can unsubscribe at anytime from this mailinglist by clicking the 'Unsubscribe' link provided on the email that is sent out to you.

How you can access or change your personal information

You can review and edit your personal information at any time by logging in to your account and clicking the Account Maintanence subtab under the "Customer Information" module.

How you can contact us about privacy questions

If you have questions or concerns regarding this policy, you should contact us here.

 

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