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General Questions PDF Print E-mail
Monday, 20 February 2012 15:54

 

WHY DO I NEED TO REGISTER?

You will need to register with us if you want to make a purchase.

 


 

HOW DO I REGISTER?

Click on the icon at the top right of the main page.



Fill in the required information and click ‘Submit Registration’.

 


 

WHY HAVE I NOT RECEIVED THE ITEM(S) THAT I HAVE ORDERED?

Payment must be made after check out. In addition, if the payment was made via the Cash Deposit or Bank Counter option, we require you to email or fax the bank slip to us. Our e-mail address is This e-mail address is being protected from spambots. You need JavaScript enabled to view it and our fax is +603-42521053. Your order will only be sent out after we have received your payment.

 


 

WHY HAVE I NOT RECEIVED MY ORDER DESPITE MAKING A PAYMENT WITH A CREDIT CARD, AFTER CLICKING THE IPAY88 LOGO?

We receive a notification for every successful credit card transaction. We will only deliver the purchase after we have received this payment confirmation notice.

 


 

WHO DO I CONTACT IF I HAVE PROBLEMS PURCHASING FROM THE WEBSITE?

You may e-mail our admin at This e-mail address is being protected from spambots. You need JavaScript enabled to view it or call +603-42531053 during office hours, 10.30am to 6.00pm.

 


 

WHAT IS THE COST OF SHIPPING WITHIN MALAYSIA?

Shipping cost are automatically generated from your given delivery address and the choice of using either Registered Mail or PosLaju.

 


 

DO YOU SHIP INTERNATIONAL? WHAT ARE THE SHIPPING COST AND METHODS AVAILABLE?

Yes, we ship worldwide. All international orders are shipped using either Malaysian Registered Mail or PosLaju. Malaysia. Registered Mail estimated delivery time is within 1 to 2 weeks while PosLaju is Service estimated delivery time is between 2 to 5 business days. Signatures is required upon delivery for both services. Tracking numbers will be provided for both services by email once shipped. The cost of shipping depends on the destination and will be calculated at check out.

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